Outdoor Fountain Pros requests that any cancellation of an order must happen within the first 24-48 hours after the order has been placed. If the item/s have already shipped, please contact Outdoor Fountain Pros customer service department to alert us to your desire to cancel your current order. If the order has already begun to be processed by the manufacturer, the customer is responsible for the 15% restocking fee mentioned in our Return Policy. 

PLEASE NOTE that any made to order, custom, or personalized items cannot be returned due to their one of a kind stature.