Damage Policy


Freight damage rarely occurs, however:

All packages, crates, items and pallets must be inspected by the receiver upon delivery. In the event that a package, crate, pallet, or item is damaged due to shipping please NOTATE the damage or any signs of exterior abuse on the bill of lading (BOL) before you sign the document.  Our company will not be held responsible in the event of damage to your item once the consignee has signed off the bill of lading and therefore has agreed that the shipment was received in good condition unless notated on delivery receipt. With some items, if shipped via FedEx, UPS, or USPS and left at your door without a signature needed, please contact us within 48 hours of delivery of any damages. After 48 hours you will be responsible to file a claim with the carrier.

Upon Receipt of Your Order:

Be sure to open and inspect the shipment while the driver is still there then:

  •  If there are any damages, write “Damaged” on the Delivery Receipt and ACCEPT the shipment.
  • In the event the driver is not able to stay on the delivery site during the inspection of the product please sign “Driver Would Not Wait – Pending Inspection”
  • If you are unable to open and inspect the shipment, please write “Possible Concealed Damage” on the delivery ticket and give to the driver.
  • Pictures of the packaging and all damages need to be emailed to us
  • Once pictures have been received and damage was reported accordingly, replacement pieces will be sent out.

Please Note: If above instructions are followed, you will not be liable for replacement parts. Installation and machinery costs are not subject to reimbursement.